With the ABM Federal Managed Print program, Federal Agencies have all the benefits of a managed print service along with the network and data security controls necessary to maintain highly secure printing environments.
The ABM Federal Managed Print Data Collection Agent (DCA) offers no threat to network security. It operates through an outbound communication to gather device metrics. It cannot view, collect nor transmit the contents of any document.
The ABM Federal Managed Print program extends data collection beyond device-only collection. We can incorporate user behavior data; for example, who printed, what application they printed from, which device they print to most often, and more. This combination of the device data and the user data provides greater visibility and understanding of how the printing infrastructure currently functions and what processes need improvement.
What Does the DCA Monitor & How Does It Work?
Printing devices have internal meters (Management Information Bases; MIBs) that keep track of key functions such as the number of pages printed and the toner level. The ABM Federal Managed Print DCA communicates with the printer’s meter to retrieve the metrics. The DCA, which cannot detect the contents of any document, complies with privacy laws.
Your ABM Federal Managed Print consultant will help you determine which metrics to track.
Below is a list of some of the data the DCA can read:
IP address (can be masked)
Toner cartridge serial number
Maintenance kit levels
Non-toner supply levels
Monochrome or color identification
Miscellaneous (machine specific)